When 911 call takers suspect a person has a mental illness, what should they first gather?

Gathering descriptive information on the person's behavior is crucial for 911 call takers when they suspect that an individual may have a mental illness. This information helps responders assess the situation and determine the level of intervention required. Observations regarding the individual's actions, demeanor, speech patterns, and any potentially harmful behaviors provide context for emergency responders.

Understanding the person's behavior can guide dispatchers in conveying important details to law enforcement or mental health professionals on the scene, leading to a more effective and appropriate response. The focus on behavior over other types of information emphasizes the need for a nuanced approach when dealing with mental health crises, ensuring that officers and other responders are prepared to address the specific needs of the individual involved.